Shipping policy

Thank you for shopping at SpringCity Dream! We aim to offer a smooth and transparent shopping experience. Below you'll find everything you need to know about how we handle shipping.

Processing Time

All orders are processed within 3–5 business days after payment is confirmed.

Shipping Origin

Our products are shipped directly from our workshop in China, ensuring authentic craftsmanship and quality. While our business is based in the United States, our jade jewelry is handcrafted and shipped from China to customers around the world.

Estimated Shipping Times

We offer worldwide shipping. Estimated delivery times are:

  • United States: 7–15 business days
  • Canada, Europe, Australia: 10–20 business days
  • Asia: 7–14 business days
  • Other regions: 15–25 business days

Please note: Shipping times may vary depending on your local postal service and customs delays. Shipping carriers may experience delays during major holidays, which are out of our control. We strongly recommend placing your order early during holiday seasons to avoid potential delays.

Shipping Costs

We offer free worldwide shipping on orders over $39 USD.

A flat shipping fee of $6.99 will be applied to order less than $39 USD.

Please note that remote areas or countries currently in war zones may not be eligible for free shipping or may incur additional charges. If this applies to your location, we’ll contact you before your order is shipped.

Customs and Duties

Buyers are responsible for any customs and import taxes that may apply. SpringCity Dream is not responsible for delays due to customs.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 48–72 hours for tracking updates to appear.

Lost or Delayed Packages

If your package is delayed or appears to be lost, please contact us at customercare@springcitydream.com. We’re here to help!

Shipping Address Accuracy

Please ensure your shipping address is complete and correct. We are not responsible for orders shipped to incorrectly provided addresses.