Refund policy
We want you to love your SpringCity Dream jewelry — but if something isn't quite right, we’re here to help!
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be:
- Unworn and in its original condition
- In its original packaging
Customers are responsible for return shipping costs unless the item arrived damaged or there was a mistake with your order.
Please contact us at before sending your item back. We’ll provide instructions and the return address.
Refunds
Once we receive your return, we’ll inspect it and notify you of the refund status. If approved, a refund will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to a defect or mistake on our part.
Non-Returnable Items
- Custom or personalized pieces
- Sale or discounted items
- Items showing signs of wear or damage
Exchanges
We do not offer direct exchanges at this time. If you’d like to get a different item, please place a new order and request a return for the original.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For any questions or concerns, feel free to email us at customercare @springcitydream.com — we’re happy to help!